Empowering end-to-end sales transformation — from lead capture to booking closure — across weddings, MICE, corporate sales, and room bookings for a premium Indian resort and hotel group with multiple luxury properties.
Luxury Properties
Functional Modules
Weeks to Go-Live
Revenue Streams Unified
A distinguished Indian resort and hotel group known for its premium luxury properties, destination resorts, and boutique hotels. The group operates across leisure, business, and MICE segments, catering to weddings, corporate events, conferences, and luxury leisure travelers.
As the resort group expanded its properties and revenue streams, sales teams faced critical gaps in managing the full lifecycle from enquiry to booking across weddings, MICE, corporate sales, and rooms:
Leads from website, social media, wedding portals, travel agents, and walk-ins were scattered across spreadsheets with no unified tracking or follow-up discipline.
The complete journey from enquiry → site visit → proposal → negotiation → booking was managed manually with no pipeline visibility for leadership.
Corporate account management, contract commitments, room night utilization, and MICE booking coordination lacked a structured system.
Seasonal pricing, discount approvals, complimentary service authorizations, and rate governance were handled informally without controls.
Leadership lacked visibility into property-wise pipeline, revenue forecasts, venue utilization, and sales team productivity across locations.
Multi-component event configurations — venues, F&B, décor, AV, transport — were managed through disconnected email threads and documents.
KVP implemented a comprehensive Salesforce Sales Cloud solution covering 15+ functional modules — designed to manage the entire sales lifecycle from lead capture to booking materialization.
Multi-source lead capture from calls, website, social media, wedding portals, partners, and events. BANT-based qualification scoring, automated follow-up engine, and full lead-to-booking lifecycle tracking.
Comprehensive corporate profiles with business potential tracking, automated A/B/C grading, subsidiary linkages, and role-based contact hierarchy with preference mapping for F&B, décor, and event formats.
Geo-stamped field visits with GPS-tagged check-ins, structured meeting notes, agenda-driven planning, and automatic follow-up creation based on visit outcomes.
Contract templates for corporates and travel agents with committed room night allotments, real-time utilization tracking at monthly/quarterly/annual levels, and automated renewal reminders.
End-to-end booking tracking for banquets, weddings, MICE, and rooms with multi-component event planning — venues, F&B menus, décor, AV, transport — plus discount approval workflows and auto-generated proposals.
Centralized property catalog with venue configurations, capacity and layout management (theatre, cluster, U-shape, banquet), amenity database, blackout rules, and seasonal/corporate/event pricing.
Configurable payment milestone tracking with automated reminders. PMS integration readiness for booking-to-actual billing comparison and materialization dashboards.
Lead-to-booking funnel analytics, venue-wise and season-wise revenue, activity productivity metrics, contract utilization analysis, and multi-property pipeline forecasts. Stage-based validations and multi-level approval processes.
A structured 12-week agile delivery with workshops, iterative demos, and role-based training for minimal disruption.
Kick-off workshops with sales, banquet, MICE, corporate sales, and property teams. Finalized requirements for leads, bookings, pricing, contracts, venue masters, and dashboards.
Configured objects, workflows, approvals, venue rules, rate masters, and user access. Migrated Accounts, Contacts, Leads, and Opportunities through multiple mock cycles.
Joint testing with the client for end-to-end scenarios across events, corporate bookings, rooms, and invoicing readiness. Production deployment with checklists.
Role-based training on lead handling, booking creation, approvals, reporting, and daily sales workflows. Post go-live stabilization and adoption support.
Single system managing weddings, MICE, corporate sales, room bookings, and leisure enquiries across all properties.
Automated lead capture, assignment, and follow-up engine eliminating missed enquiries across all channels.
Real-time dashboards for property-wise pipeline, booking forecasts, and revenue analytics across all revenue streams.
Structured discount approvals, seasonal pricing automation, and multi-level authorization workflows for rate deviations.
Cross-property venue utilization, season-wise revenue, and comparative sales performance dashboards.
Auto-generated proposals, streamlined event configuration, and faster enquiry-to-closure with structured workflows.
Successfully implemented Salesforce for leading hotel brands including Royal Orchid Hotels, Chancery Hotels, Spree Hotels, and luxury resort groups — with deep expertise in MICE, wedding, and corporate sales workflows.
200+ implementations with deep expertise in Sales Cloud, CRM architecture, data governance, approval workflows, and scalable multi-property solutions.
First-hand knowledge of hotel sales cycles, guest engagement flows, MICE & wedding funnels, corporate contracting, channel attribution, and multi-property reporting.
Focus on driving revenue growth — not just system setup. Agile delivery with minimal disruption, regular demos, and long-term partnership for continuous optimization.
Centralizing partner onboarding, pipeline visibility, and contract governance for an Indian hotel group operating 10+ properties through independent hotel owner partnerships.
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