Revolutionizing sales operations across shower cubicles and interior glass divisions with comprehensive field survey automation, influencer management, and seamless SAP integration.
A global leader in glass manufacturing and interior solutions, specializing in shower cubicles, architectural glass, and premium interior glass applications. With operations across multiple markets, they serve architects, consultants, and end customers through an extensive distribution network.
The client faced complex challenges in managing multi-stakeholder sales processes, influencer relationships, and distributor coordination across diverse glass product lines.
Manual field survey processes for architectural projects lacked standardization and real-time data capture, leading to project delays and missed opportunities.
Fragmented relationships with architects, engineering consultants, and procurement teams resulted in missed specifications and reduced market influence.
Lack of integrated distributor management led to order fulfillment delays and poor visibility into channel partner performance.
A comprehensive Sales Cloud solution with custom applications for field operations, influencer management, and seamless SAP ERP integration.
Digital survey forms, photo capture, measurements, and real-time project tracking.
Project pipeline tracking, specification management, and sales forecasting.
Project specifications, product configurations, and installation tracking.
Product catalogs, specification tools, and project collaboration workspace.
Relationship tracking, engagement metrics, and influence mapping.
Direct access to pricing, availability, and procurement workflows.
Real-time product catalogs, specifications, and pricing synchronization.
Automated order creation, fulfillment tracking, and delivery scheduling.
Invoice generation, payment tracking, and revenue recognition.
Comprehensive automation covering field surveys, influencer management, and distributor engagement for both shower cubicles and interior glass divisions.
Standardized forms with photo capture, measurements, and site conditions
Interactive configurators for shower cubicles and glass specifications
Milestone management and delivery coordination
Installation checklists and quality verification workflows
Specification tracking, engagement history, and influence scoring
Technical resources, training programs, and certification tracking
Order management, inventory visibility, and performance analytics
Targeted campaigns, product launches, and technical updates
Significant improvements in project win rates, survey efficiency, and distributor performance, driving measurable business growth across both product divisions.
Complete visibility into survey status, project progress, and installation timelines across all divisions.
Standardized survey processes and quality checks ensuring consistent project delivery and customer satisfaction.
Stronger relationships with architects and consultants leading to increased specifications and referrals.
40% improvement in project win rates through better survey quality and faster response times.
Streamlined distributor operations with automated order processing and performance tracking.
75% faster survey completion and 50% reduction in project delivery timelines.
"KVP has transformed our sales operations completely. The integrated approach to field surveys, influencer management, and distributor coordination has given us unprecedented visibility and control. Our project win rates have improved significantly, and our teams are more efficient than ever."
Work of this shape is delivered in phases: a first phase covering field survey capture and distributor engagement typically goes live in 8 to 12 weeks, with influencer programmes and deeper SAP integration following in later phases so field teams are not asked to absorb everything at once.
The mobile experience was built around the survey and site-visit routines the team already followed, offline capture was treated as a requirement rather than an enhancement, and supervisors got dashboards that made the data useful to them — so entering it stopped being an administrative tax.
Customer, material, pricing and order data flow between SAP and Salesforce so the field sees finance-grade information and orders raised in the field do not need re-keying. The integration is API-led, which keeps later additions — a portal, a loyalty programme — from becoming point-to-point work.
Yes. The pattern — mobile field capture, influencer and applicator engagement, distributor visibility and ERP integration — recurs across glass, cement, paints, pipes and fittings. The accelerators built here are reused as a starting point rather than rebuilt each time.
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