Manufacturing & Glass Solutions

    Global Glass ManufacturerEnd-to-End Sales Process Automation & Influencer Management

    Revolutionizing sales operations across shower cubicles and interior glass divisions with comprehensive field survey automation, influencer management, and seamless SAP integration.

    300+
    Field Sales Reps
    500+
    Distributors & Partners
    90%
    Process Automation

    About the Client

    A global leader in glass manufacturing and interior solutions, specializing in shower cubicles, architectural glass, and premium interior glass applications. With operations across multiple markets, they serve architects, consultants, and end customers through an extensive distribution network.

    Glass Manufacturing
    800+ Users
    Global Operations
    B2B & B2C

    Project Scope

    • Sales Cloud implementation for field survey automation
    • Influencer management for architects & consultants
    • Distributor engagement and order fulfillment system
    • SAP ERP integration for seamless operations

    The Challenge

    The client faced complex challenges in managing multi-stakeholder sales processes, influencer relationships, and distributor coordination across diverse glass product lines.

    Complex Field Surveys

    Manual field survey processes for architectural projects lacked standardization and real-time data capture, leading to project delays and missed opportunities.

    Influencer Management Gaps

    Fragmented relationships with architects, engineering consultants, and procurement teams resulted in missed specifications and reduced market influence.

    Distributor Coordination

    Lack of integrated distributor management led to order fulfillment delays and poor visibility into channel partner performance.

    Technology Stack

    A comprehensive Sales Cloud solution with custom applications for field operations, influencer management, and seamless SAP ERP integration.

    Salesforce Sales Cloud

    Field Survey Automation

    Digital survey forms, photo capture, measurements, and real-time project tracking.

    Opportunity Management

    Project pipeline tracking, specification management, and sales forecasting.

    Custom Objects

    Project specifications, product configurations, and installation tracking.

    Influencer Platform

    Architect Portal

    Product catalogs, specification tools, and project collaboration workspace.

    Consultant Management

    Relationship tracking, engagement metrics, and influence mapping.

    Procurement Integration

    Direct access to pricing, availability, and procurement workflows.

    SAP ERP Integration

    Product Master Data

    Real-time product catalogs, specifications, and pricing synchronization.

    Order Processing

    Automated order creation, fulfillment tracking, and delivery scheduling.

    Financial Integration

    Invoice generation, payment tracking, and revenue recognition.

    Key Features Delivered

    Comprehensive automation covering field surveys, influencer management, and distributor engagement for both shower cubicles and interior glass divisions.

    Field Survey & Project Management

    Digital Survey Forms

    Standardized forms with photo capture, measurements, and site conditions

    Product Configuration

    Interactive configurators for shower cubicles and glass specifications

    Project Timeline Tracking

    Milestone management and delivery coordination

    Quality Assurance

    Installation checklists and quality verification workflows

    Influencer & Distributor Management

    Architect Relationship Management

    Specification tracking, engagement history, and influence scoring

    Consultant Engagement Platform

    Technical resources, training programs, and certification tracking

    Distributor Portal

    Order management, inventory visibility, and performance analytics

    Marketing Automation

    Targeted campaigns, product launches, and technical updates

    Results & Impact

    Significant improvements in project win rates, survey efficiency, and distributor performance, driving measurable business growth across both product divisions.

    90%
    Process Automation
    75%
    Faster Survey Completion
    95%
    User Adoption Rate
    40%
    Improved Win Rate

    Operational Benefits

    Real-time Project Visibility

    Complete visibility into survey status, project progress, and installation timelines across all divisions.

    Quality Standardization

    Standardized survey processes and quality checks ensuring consistent project delivery and customer satisfaction.

    Enhanced Influencer Relations

    Stronger relationships with architects and consultants leading to increased specifications and referrals.

    Business Impact

    Increased Sales Performance

    40% improvement in project win rates through better survey quality and faster response times.

    Distributor Efficiency

    Streamlined distributor operations with automated order processing and performance tracking.

    Reduced Project Cycle Time

    75% faster survey completion and 50% reduction in project delivery timelines.

    "KVP has transformed our sales operations completely. The integrated approach to field surveys, influencer management, and distributor coordination has given us unprecedented visibility and control. Our project win rates have improved significantly, and our teams are more efficient than ever."
    Head of Sales Operations
    Global Glass Manufacturer

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