There is a Customer behind every machine
Target Segments
INDUSTRY LIBRARY --> MANUFACTURING
Manufacturing Solution Features
Our solution is pre-built on Salesforce.com solution to address needs of manufacturer by leveraging industry best practise defined by Salesforce.com
Connect sales, production and operations to engage with customers seamlessly from single window.
Our solution covers pre-sales, RFQ/RFP planning to delivery and customer support. Integrate with ERP for one single view of the customers from engagement to partner/vendor management to delivery. Get insights on account planning, product profitability, team productivity.
Collaborative bidding:
Enquiry / RFP management
Digitisation and centralising all enquiry for better compliance and collaboration. Enable workflow and approvals for effective collaboration across departments across design, engineering, NPD, estimation, finance, sourcing and leadership
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Focus: Our solution helps reduce turn-around-time for enquiry to bid by half while increasing accuracy, collaboration and accountability
Risk assessments and quality compliance
Risk categorisation and impact with allocation along with risk mitigation workflow, escalation matrix, component testing, first article inspection, inspection approval ratings, standardised norms realisation
Innovation Management
Manage your new product development initiatives. Monitor them through research and design lifecycle. Launch products effectively
Service Management
Handle customer issues gracefully. Self-service portals for customer. Generate service contracts and manage product warranties. Track service level agreements. Boost service team performance. Fully integrated call center
Strategic account management : Structured cross and up-selling
Account, contact and economic buyer relationship planning, account road-maps, planning, fund and bandwidth allocation management, account performance tracker with forecasting and analytical trends
Focus: Proactive and structured engagement planning helps improve customer retention by 45%
Enquiry feasibility matrix
Manufacturers can make informed decision on go/no-go and capture details for analysis
Automated system driven enquiry feasibility indicator framework on requirements ranging product fitment, type of components, raw material availability, profitability, capital equipment required, machine & production load, annual sales volume among other factors
Manufacturing package & program realisation
Winning probability indicators and program win management with package creation, production and program management with milestones, production escalation matrix, site assignments and work allocation, risk assessments and first article inspection (FAI)
BOM management & project part number evaluation model
Bill of materials (BOM) and associated project part number detailing, coupled with part number specifications, raw materials, dimensions, technical estimations and cost formulations for all part numbers in a given enquiry
Contract initialising, contract review and contract renewals
Legal sales contract management along with techno-commercial in-built proposals supported by flexible key terms and conditions. Contract review and approval frameworks, along with automated contract renewals for sales continuity, speed and flexibility
Channel and vendor management
with portals
Package element planning and milestones, assigning supply partners, manage RFQ with vendors, service level agreements and expectations, raw material procurement, vendor management, linear logistics, performance management, coupled with asset management
