"The purpose of a business is to create a customer who creates customers."
"KVP has ably supported us in strengthening our customer acquisition and retention processes that provides us excellent business visibility by implementing a robust and scalable platform using the Salesforce.com. What impressed us most about KVP was the flexibility and understanding of processes that they demonstrated to ensure that timelines and efforts were inline with our budgets."
CEO, Essae Digitronics
“We are happy to be partnered with KVP that imparted a level of professionalism and collaboration throughout the project. KVP embraced the project and in so doing fully understood our requirements and has tailored a solution to meet our needs strengthening sales effectiveness in terms of understanding customers better, improved customer focus, provide good market visibility and improved account management”
S A Mohan
CEO, Maini Materials Movements
“With today’s business landscape tougher than ever, we were looking at a systematic approach to build real-time access to critical customer and market information, as well as the ability to strategically act based on market dynamics. Using leading collaborative technology from Salesforce.com coupled with KVP’s integrated business process building approach is now bringing all MMM stakeholders including direct sales, channel sales and customers on one single platform to facilitate inclusive growth.”
Senior Director, Global Technical Support and Customer service
"KVP is our global Salesforce.com administration support partner, providing services to strengthen our CRM capabilities within our support organization. The KVP team works with our globally distributed support users and constantly strives to provide us higher value to the business and high quality of service. They understand our needs well, including a strong solution and systematic approach to strengthen our business objectives."
Executive Vice President - Technology and Innovation
DTDC Express Ltd.
“With Salesforce and KVP we have transformed customer service at scale to meet our growth challenges.”
“Customers now engage on any channel they choose and get a rapid response. Customer experience is significantly improved and there’s greater trust in our service.”
Vice President - Technology & Processes
Jana Bank Ltd.
Our mission is to meet the needs of the underserved urban poor across India. Our digital strategy and partnership with Salesforce and KVP will help us get there faster.
Vice President - Business Development, Gujarat Apollo
“We turned to KVP to streamline our customer facing process to address our growth plans. Their ability to formally assess our situation, identify key sales gaps, develop a plan to measure the results, and fully implement a business led technology solution, has been remarkable”
Vice Chairman and Managing Director, Sakthi Finance
We see Salesforce and KVP as a platform in our quest towards our mission of providing customer lifecycle solutions. Our digital transformation roadmap is aligned to our mission of ‘Total Customer Centric Solutions’. We are confident in achieving these objectives with the flexibility, capability and scalability of Salesforce as a customer centric platform
Mr.Balasubramaniam, Vice Chairman & Managing Director of Sakthi Finance.