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HIGH PERFORMING SYSTEM FOR HIGH PERFORMING GLASS TEAM

Our Customer

$ 40 bn French multinational corporation

 Produces a variety of construction and high-performance materials

Global footprint with over 200,000 employees

Idea

Improve engagement and collaboration between direct sales team, supply chain and distributors

Replace existing homegrown CRM with Salesforce.com across 4 divisions with SAP integration supporting over 250 users and engaging with over 1,000 distributors using partner community portal 

 

Solution overview

Sales process re-engineering 

Design, develop and automate entire sales process using Salesforce.com from project identification, contact mapping, quote and special prices request (SPR) to credit notes with integration to SAP - all focused to ensure team has visibility of their target vs. actuals

Integration: Partner community and SAP 

Project included integration with existing dealer portal to manage enquiry, manage credit limits, mock-up request, claims management, quality audits to collection plans and outstanding

Impact

Integration and coexisting with SAP and other application brought 360 degree view of customer, transaction and provided a wholistic view