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Enhance win rate using an RFP decision metrics and collaboration framework for better forecasting for aerospace precision machining major 

Industry: Manufacturing, Solution: Revenue growth, SFDC product: Salesforce.com Sales cloud 

Customer

Aerospace precision machining major 

One of India's leading manufacturing firms focused in Aerospace Industry with specialisation across precision manufacturing, forging, sheet metal fabrication, surface treatments and assembly for aerospace and allied industries.


Customer engagement process in Aerospace parts manufacturing is a complex process with long gestation window, multi-layered conversations and interaction, complex bidding process including strong contractual and compliance process. 

Idea

Our Customers vision is to deliver increasing value to our stakeholders through innovative, efficient, global ecosystems.

The idea was to implement a solution which can help them improve quality of customer engagement and increasing stakeholder value using technology.

 

The idea was to define a system which can help them improve quality of compliance while reducing the time of bid management. The goal was to improve win ratio by ensuring Customer needs are well understood and serviced as committed. 

Impact

01

Improved visibility from RFQ planning, pipeline, orders, ramp-up and dispatch

02

Better CAPEX planning - Ability to forecast machine requirements based on demand

03

Centralise all documents, approvals and customer communication for better compliance and customer engagement

04

Analyse data during contract and during and post servicing the contract - for better decision making