HIGH PERFORMING SYSTEM FOR HIGH PERFORMING GLASS TEAM
Our Customer
$ 40 bn French multinational corporation
Produces a variety of construction and high-performance materials
Global footprint with over 200,000 employees
Idea
Improve engagement and collaboration between direct sales team, supply chain and distributors
Replace existing homegrown CRM with Salesforce.com across 4 divisions with SAP integration supporting over 250 users and engaging with over 1,000 distributors using partner community portal
Solution overview
Sales process re-engineering
Design, develop and automate entire sales process using Salesforce.com from project identification, contact mapping, quote and special prices request (SPR) to credit notes with integration to SAP - all focused to ensure team has visibility of their target vs. actuals
Integration: Partner community and SAP
Project included integration with existing dealer portal to manage enquiry, manage credit limits, mock-up request, claims management, quality audits to collection plans and outstanding
Impact
Integration and coexisting with SAP and other application brought 360 degree view of customer, transaction and provided a wholistic view