| Press Releases |
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| KVP
Business Solutions announces the result of its Customer
Satisfaction survey carried out in partnership with
Indian Institute of Management, Bangalore |
Bangalore, India, December
3, 2009 – KVP Business Solutions today announced the
results of the Customer Satisfaction survey which was
conducted in association with the Indian Institute of
Management Bangalore (IIMB www.iimb.ernet.in). The
customer satisfaction survey was carried out across
KVP’s customer base to understand customer perception,
obtain voice of customer towards KVP’s strengths,
process orientation, quality of work done and areas of
improvements. These would then provide necessary inputs
to strengthen internal processes and quality of customer
service at KVP.
KVP partnered with IIMB to conduct the customer survey
program as a project for the students of its Executive
MBA program. Mr. Shailendra from IIMB, then worked on
this project by designing the questionnaire, conducting
the online survey and telephonic interviews, and
completing the data analysis along with faculty at IIMB
and KVP management.
Over 70% of KVP’s customers responded to the survey and
40% of the customers were interviewed telephonically. A
summary report of the satisfaction survey results is
available on the website. Having a reputed institution
such as IIMB involved in this program ensured that the
survey was carried out in an objective and credible
manner.
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| About KVP |
| KVP Business Solutions is a
growing business consulting company. KVP offers expert
consulting services in the areas of outsourcing, human
resources, market and sales development, and business
optimization and automation while also providing
implementation support at each stage of strategy rollout
and execution. KVP specializes in providing customized
and effective business solutions to cater to varied
needs. For more information, visit
www.kvpcorp.com |
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