Approach

• Understanding customer outsourcing objectives and goals

• Designing outsourcing road-map based on customer’s long term and short term goals

• Define phased approach to outsourcing to strengthen competitive advantage using proven strategic decision-making methodologies based on the road-map.

• Define and implement a screening and selection process - vendor evaluation process

• Develop a vendor database - initial screening and coordination

• Vendor coordination during outsourcing strategy implementation

• Auditing the strategy and vendor deliveries based on customer defined parameters

• Suggesting continuous improvements
   

Approach

• Understand customers' outsourcing objectives and goals

• Document customer methodology and rationale during vendor selection

• Customers expectations from vendor – annual and quarterly

• Based on the expectations, define tracking and communication metrics

• Evaluate current gaps or areas of improvements

• Work closely with vendor and customer to bridge the gap

• Develop quality assurance program, and audit methodology in conjunction with the gaps and requirements of our customer

• Identify newer areas for customer to outsource to ride on India advantage (either the same supplier or identify newer supplier)

• Develop a vendor database - initial screening and coordination

• Continuous monitoring value from outsourcing