Business today has
evolved from product/service orientation to the
customer/solution orientation. Sales-force these days
get more involved in reporting, giving updates to
their colleagues, gathering information across
departments and forget the essential element of
understanding customer and his needs. Sales process
automation helps overcome such hindrances and keeps
the sales-force closer to the customer.
Benefit to the customer
Sales process automation enhances the productivity of
sales-force, builds knowledge within the company and
integrates departments from production to sales and
even upholds after sales relationship. Sales process
automation facilitates companies to capture the
emotional measure of the customer.
"We wanted
to bring in better integration and productivity from our
strong sales and distribution network through the power of
information technology. KVP's comprehensive
concept-to-implementation solutions expertise coupled with
strong post implementation support has helped us achieve
this goal."
