KVP Business Solutions announces the result of its Customer Satisfaction survey carried out in partnership with Indian Institute of Management, Bangalore

Bangalore, India, December 3, 2009 – KVP Business Solutions today announced the results of the Customer Satisfaction survey which was conducted in association with the Indian Institute of Management Bangalore (IIMB www.iimb.ernet.in). The customer satisfaction survey was carried out across KVP’s customer base to understand customer perception, obtain voice of customer towards KVP’s strengths, process orientation, quality of work done and areas of improvements. These would then provide necessary inputs to strengthen internal processes and quality of customer service at KVP.

KVP partnered with IIMB to conduct the customer survey program as a project for the students of its Executive MBA program. Mr. Shailendra from IIMB, then worked on this project by designing the questionnaire, conducting the online survey and telephonic interviews, and completing the data analysis along with faculty at IIMB and KVP management.

Over 70% of KVP’s customers responded to the survey and 40% of the customers were interviewed telephonically. A summary report of the satisfaction survey results is available on the website. Having a reputed institution such as IIMB involved in this program ensured that the survey was carried out in an objective and credible manner.

About KVP
KVP Business Solutions is a growing business consulting company. KVP offers expert consulting services in the areas of outsourcing, human resources, market and sales development, and business optimization and automation while also providing implementation support at each stage of strategy rollout and execution. KVP specializes in providing customized and effective business solutions to cater to varied needs. For more information, visit www.kvpcorp.com.

Click here to download the report

Media Contact
Aparna Kini
KVP Business Solutions
Bangalore, India
pr@kvpcorp.com